The boring parts, answered up front
Procurement questions cost more deals than technical ones. Here is all of it in one place so you do not have to ask.
If you are getting a commercial door contractor approved through a property management company, a corporate AP department, or a school district, the technical work is rarely what holds it up. It is the paperwork.
Quoting
Send photos of the opening, the hardware, and any labels on it, plus a rough door count and the address. Most jobs are quotable from that.
If yours needs a walk we will say so rather than padding a number to cover the unknown. Quotes are written. If a job opens up once we are in the frame and finds something the photos could not show, work stops and you get told before anything else is spent.
Work that needs a fabricated door, a welded frame, or ordered hardware gets a lead time in writing with the quote, and nothing is ordered until you have approved the number.
Vendor onboarding and property requirements
Most properties have a packet before anyone is allowed on site: a vendor form, insurance requirements, sometimes badging, a freight elevator reservation, or a loading dock window.
Send those requirements with the quote request rather than on the morning of the job, because paperwork is the single most common reason a date moves.
Tell us exactly what your property or management company requires and in whose name it has to be issued. We will tell you right away whether we can meet it and how long it takes, rather than finding out at the door.
Purchase orders, W-9s, and invoicing
Purchase orders are accepted. A W-9 goes out with the first invoice, or sooner if your vendor onboarding needs it before a PO can be raised.
Portfolio clients can have one invoice covering multiple properties, or separate invoices per address, whichever your accounting system is happier with. Net terms are available for established accounts.
Scheduling around your operation
Rekeying a retail entry in the middle of a Saturday helps nobody. Most disruptive work gets scheduled early, late, or on a quiet day.
We are available seven days a week from 7am to 10pm for exactly this reason. For occupied buildings we will coordinate with tenants, on-site staff, or a property manager rather than turning up unannounced and finding the suite locked.
Key records
For anything involving keying, we keep a record of what was pinned to what, per property. When a key goes missing eighteen months later, that record is the difference between rekeying one door and rekeying a building.